Return Window Returns must be shipped back to us within 30 days from the date you your package is delivered.
Restocking Fee There will be a 20% restocking fee on all returns. (If the fault is ours, Damage, Wrong Product Sent, and so on on there will not be any restocking fee)
Reason Why Anything purchase at Lovestore is a unique custom made product and printed just for you. So there will be a 20% re stocking fee on all products. If you need to make an exchange there will not be a restocking fee.
Who Is Responsible for Return Label? Sinustoreis will provide a pre-paid label for anything that was damage, miss printed, or defective. For all other cases, return shipping cost are the responsibility of the customer. If you need a return label sent to you please contact us either by phone or email
Process Returns Once we receive the return please allow 6-10 days business to process you. Returns. All returns will be processed through our inspection department for approval. Please allow 3-5 business days to receive your refund once it is refunded. We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days.
Package Includes Included packing slip with all returns.
Shipping charges Shipping charges are non-refundable
Defective Items Please call us at (+41)52 549 61465 for instructions.
What is our Exchange Policy?
Exchange Window Exchanges must be returned to us 30 days from the date you received the package.
Exchange Process: In order to exchange please send an email to help.lotestore@outlook.com stating your reason for the exchange including new request for sizes and colors.
Package Includes: Included packing slip with all exchanges. Please state size you need with any notes you would like to add.
Exchange Guidelines: We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days. Once we receive your exchange any product that has a handling time of 1-2 days will take 3-5 business days to reship. Any product that has a handling time of 4-7 days can take up to take 6-10 business days to reship. If you need to exchange the design, style, or there is a price different of any product you will need to re order. Once that is done please send us a email stating your ordered with new and old order confirmation number and we will refund your original order not including shipping.
Need It Faster: Please call customer service at (+41)52 549 61465. or email us at help.lotestore@outlook.com
Package Exchange Address: 300 Rosa Parks Blvd. Detroit, MI 48324 , USA.
No Restocking Fee!
International Exchanges For All Internation Exchanges the Customer Will Be Responsible For Shipping Cost Only.
